Very poor download speed

10 replies [Last post]
User offline. Last seen 2 years 18 weeks ago.
Posts: 3

I just purchased the pillar video, started downloading and it's topped out at 30-35kbps. That means each part is going to take 5 hours to download - very poor. I've a 24mbps internet connection so I'm pretty sure it's not my end.

Not wanting to come off like moaning so and so, but for $50 and then have to wait 5/6 hours is a bit much don't you think?

User offline. Last seen 1 year 14 weeks ago.
Administrator
Posts: 328

Its totally understandable that those speeds are not acceptable. I have created a mirror that should fix the problem. I assure you and others that this is not common, but it does happen. To prevent this from happening we are going to roll out mirrors for each file. I sent you an email with the new information.

Thanks for your patience!

Eat 3D

User offline. Last seen 1 year 14 weeks ago.
Administrator
Posts: 328

Im not sure if you read my email yet, but just in case, here is the location for the new downloads section.

http://eat3d.com/forum/local_links.php

The mirrors are set up and it should be a perfect solution for you. Please let us know!

Eat 3D

User offline. Last seen 2 years 18 weeks ago.
Posts: 3

Yep. Thanks for that, appreciated.

User offline. Last seen 1 year 5 weeks ago.
Posts: 4

this may be bringing an old thread back from the dead..

 

I'm getting 50k a second.. on a 8mbps ADSL connection

that mirrors link doesn't look like it's there anymore

 

edit: it's the ZBrush 3.5 - A Comprehensive Introduction

User offline. Last seen 1 day 5 hours ago.
Administrator
Posts: 1390

 Where are you located? Since we switched servers most downloads have been blazing fast! 50k/s is horrible.

-Riki

User offline. Last seen 1 day 5 hours ago.
Administrator
Posts: 1390

 Actually, make a support ticket and we may can set you up with a temporary FTP. Hopefully that will be faster.

-Riki

User offline. Last seen 1 year 5 weeks ago.
Posts: 4

cheers for the quick response, luckily the filesize wasn't enormous so I just left it and it downloaded eventually

just thought I'd give you a heads up that it's quite slow from the UK

User offline. Last seen 1 day 5 hours ago.
Administrator
Posts: 1390

 Thats strange because metalliandy lives in London and get crazy good speed from eat3d. Andy could you do a test and let us know your results? There are so many variables with these things, it could be anything. But we pay a lot of money for one of the fastest servers and it would be hard to improve on it.

-Riki

User offline. Last seen 6 hours 18 min ago.
Administrator
Posts: 4182

Here you go Riki.

My speeds are always fantastic from the Eat3d server and 99% of the time it maxes out my connection (16MB)

 

Im not sure what the problem could be tbh :S

 

User offline. Last seen 1 year 5 weeks ago.
Posts: 4

odd, maybe it's just the internet infrastructure of where I am.. I'm downloading it at work atm as a test ( JANET internet connection that colleges of north wales use ) and it's still going to take 30 mins

doesn't matter really, I have the file at home and it was definitely worth the purchase Smiling

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